PMcrunch

Project Management, Six Sigma, Business Analysis, and ITIL all provide domain frameworks, all have associated business certifications, all live largely in the ‘business’ versus technical realm, and all have a strong process orientation. But what does that mean to business professionals and organizations? Here are some thoughts on implications based upon the ITIL framework.

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What do Six Sigma, ITIL, and Project Management have in common? These three disciplines all have associated business certifications, living largely in the ‘business’ versus technical realm, and all relate in some way to processes. But how can these disciplines relate to one another in such a way that greater value is created for the individual as well as the organization?

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Whenever you need to introduce a new service, which typically is intended to take the form of a process, you need to create a project. This is much like building a bridge, setting up a new bank brankch, or implementing an IT project. There is an idea for a project end state, and the project is getting to that end state. All of this is particularly applicable to IT projects.

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Managing becomes so much easier when you build a foundation for what you are managing. In essence, this means getting intimate with the requirements, as well as the needs of the stakeholders. Stakeholder management and familiarity with requirements rank about as high as it gets as determinants of project success. The reason is simple: they form the basis upon which everything else is built. Building a strong foundation in these areas makes it easy to take any next steps toward managing the project.

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Many professionals are either “knowledge seeking” or “problem solving” – but, to their detriment, not both. You can create a one-two punch for professional effectiveness by combining “knowledge seeking” and “problem solving”. Let me show you what I mean by looking at some details of some popular bodies of knowledge today.

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Sustainability is a hot topic today. Many potential projects may have the appearance of socially responsible but in some cases are not sustainable. [tag-tec]Sustainability[/tag-tec] in and of itself is a key aspect of [tag-dir]social responsibility[/tag-dir]. The growing presence of [tag-dir]living roof project[/tag-dir] is a good example of sustainability in action.

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[tag-tec]Gold plating[/tag-tec], or the idea of delivering more or better than requested is generally not accepted in [tag-dir]project management[/tag-dir] doctrine. However, I think we need to take this with a grain of salt and consider how to discern when and how we might over deliver.

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Often on our projects there is none a perfect match between the talents of our team and the challenges of the project. We do the best we can to match capabilities and prior experience to the needs of our current projects but as reality has it each project is unique. We try to “are the best athletes” but invariably there are going to be some gaps in the skills required. [tag-tec]“Just in time learning”[/tag-tec] can be the answer to these issues.

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We all want to learn more and indeed [tag-tec]“speed learning”[/tag-tec] is a requirement in today’s fast paced world. I recently heard an interesting quote from an entrepreneur who said that he looks it what he has learned as an entrepreneur and he realized that he already been taught that in business school but he wasn’t paying attention.

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I have used this. If you don’t want to have to start every project from scratch, then it’s worthwhile creating your own Project Life Cycle. I have found it especially useful – and impressive – in environments where there are a lot of technical people who have little project management orientation, and it has really made a difference. The best part is that it has helped me leverage my strengths – and to think through the project in an organized way.

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