PMcrunch

Training to build skills may take us in new directions…but in many ways the new territory will appear to be very familiar. Building new skills enhances us, sharpens us, and enables us to master the basics – which is always the foundation of any success we achieve.

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This is a big a broad question: “What is the value of architecture?” I am working on a project regarding the value of full scale architecture supporting IT – from operational to system to technical. But in thinking about this, I am finding connections to lots of other areas that have been around for a while.

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One of the most profound and ubiquitous management concepts over the past 30 years is “systems thinking”. Systems thinking is all around us. One example is that project management has in essence been “systematized” by the Project Management Body of Knowledge (PMBOK) Guide!

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Project Management, Six Sigma, Business Analysis, and ITIL all provide domain frameworks, all have associated business certifications, all live largely in the ‘business’ versus technical realm, and all have a strong process orientation. But what does that mean to business professionals and organizations? Here are some thoughts on implications based upon the ITIL framework.

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What do Six Sigma, ITIL, and Project Management have in common? These three disciplines all have associated business certifications, living largely in the ‘business’ versus technical realm, and all relate in some way to processes. But how can these disciplines relate to one another in such a way that greater value is created for the individual as well as the organization?

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Often it is hard to decide to what to do first, or what to do next. In fact, in my experience, it is often easier to make such decisions on large projects than smaller projects. The Theory of Constraints is a neat concept that can help.

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Many professionals are either “knowledge seeking” or “problem solving” – but, to their detriment, not both. You can create a one-two punch for professional effectiveness by combining “knowledge seeking” and “problem solving”. Let me show you what I mean by looking at some details of some popular bodies of knowledge today.

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When we set-up a project team for a new project or if we take over an existing project, we have an opportunity and a responsiblity to create new norms and a new atmosphere in which project team members can flourish.

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Looking at lessons learned from the current economic crisis, one that stands out pertains to how people are incentivized in business. Banks with risky loan portfolios somewhere along the line had incentivized their people to fill their portofolios with these loans. Somewhere along the line, the incentives did not incorporate some of the risks involved. How does this play out in project and program management?

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Depending on your environment, you may have some team members that seem like non-contributors, and in some ways actually get in the way. While I have never experienced this – or at least not for long – on the smaller more critical projects I have managed, I do see this on larger more matrix-oriented projects. The question is, “How can I handle this?”

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