PMcrunch

If you want to learn to THINK OUTSIDE THE BOX…you need to TRAVEL OUTSIDE THE BOX Jay Abraham is a marketing guru who is especially popular in small business and entrepreneurial circles. Jay has made many millions for his clients…and himself – by thinking OUTSIDE THE BOX.

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Project Management, Six Sigma, Business Analysis, and ITIL all provide domain frameworks, all have associated business certifications, all live largely in the ‘business’ versus technical realm, and all have a strong process orientation. But what does that mean to business professionals and organizations? Here are some thoughts on implications based upon the ITIL framework.

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Whenever you need to introduce a new service, which typically is intended to take the form of a process, you need to create a project. This is much like building a bridge, setting up a new bank brankch, or implementing an IT project. There is an idea for a project end state, and the project is getting to that end state. All of this is particularly applicable to IT projects.

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“Managing an IT project is like juggling chunks of Jell-O: It’s neither easy nor pretty.” So it says in an excellent article on IT Project Management is CIO magazine. The article goes on to say, very accurately I think, that “Information technology is especially slippery because it’s always moving, changing, adapting and challenging business as we know it.”

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Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]

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Marketing projects are important to companies, simply because they provide the opportunity to increase the top line of the business. That is, they are initiatives focused on driving revenue, as opposed to controlling costs. I have been thinking about three keys for how to lay out the requirements for such such revenue-enhancing marketing projects.

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The business analysis function is one that needs to be managed with care and the wisdom of experience. Business analysts handle requirements management, systems analysis, business analysis, requirements analysis, or consulting. The various activities around these functions take place throughout the project and require continuous monitoring, starting at a high level near the beginning of the project. This post explores key business analysis activities throughout the project lifecycle.

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There are many ways to earn the 60 PDUs required to maintain PMP certification. Many PMPs consider this to be a challenge. However, with proper planning (remember, we are PMPs!), earning those PDUs can become a part of your regular professional life and can be a breeze. Here’s how.

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PMP exam prep training is available from many sources, but a large number of candidates are seeking online, web-based PMP prep training for its cost and convenience benefits. However, online training can mean a number of different things to people, including web-based classroom training, reviewing visual material online, collaborating with other students, interacting with training, downloading material, and much more.

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Determining project requirements has many challenges, but one of the most common that I have encountered is what I call the “Solution Trap”. I have usually identified this when someone states something like “What I need is a …” This is usually a hint that there is an underlying problem that needs to be surfaced and further investigated.

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