Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]
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How to Write Effective Customer Satisfaction Surveys
June 30th, 2009 · 784 Comments
Tags: Project Management Process
Right-Sizing 101
February 12th, 2009 · 1,426 Comments
In today’s economy, managers of all kinds are under pressure to right-size their businesses or business units. With the contraction of the economy, sales decreases trigger the need for rethinking, resizing, and reshaping throughout any organization. Projects and programs are no different. Let’s take a look.
Tags: Project Management Process
Selecting Online Project Management: 7 Factors and 7 Filters
September 25th, 2007 · 1,116 Comments
There are lots of project management software and services out there to help both on site and virtual teams be more productive.  They vary tremendously in depth, breadth, and general complexity. They also vary in training required, ease of use, initial cost, and ongoing costs. If you simply google "online project management", you will find a plethora [...]
