Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]
Search Results for loyalty+factor
How to Write Effective Customer Satisfaction Surveys
June 30th, 2009 · 784 Comments
Tags: Project Management Process
Loyalty: Where “The Rubber Meets the Road”?
February 3rd, 2009 · 1,015 Comments
Loyalty has always been a big topic in organizations of all types. Back in the middle ages, kings spoke of their loyal subjects and gave severe penalties to those who were not loyal. For many years, in the post-World War II era, people were rewarded for loyal service with lifetime employment. However, in today’s fast-paced world the question in my mind is “What are the limits of loyalty?”
Tags: Project Management Process
Talent Management for Projects, Programs, and Portfolios
August 4th, 2008 · 1,132 Comments
Talent management is a huge challenge for corporations and organizations of all types and sizes. I many cases, success at talent management within the organization can be the key differentiating factor between success and failure for the organization. Likewise, success at project management, program management, and portfolio management also largely hinges on strong talent management. Part of this challenge lies at the relationship between the organization’s talent management capabilities and those of the projects and programs.
