PMcrunch

Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]

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Loyalty has always been a big topic in organizations of all types. Back in the middle ages, kings spoke of their loyal subjects and gave severe penalties to those who were not loyal. For many years, in the post-World War II era, people were rewarded for loyal service with lifetime employment. However, in today’s fast-paced world the question in my mind is “What are the limits of loyalty?”

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